Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website or app?

When using or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

Information from Integrated Services like Google.

You can sign in to WhenAvailable using integrated services such as Google through Firebase. These services allow the third party to authenticate your identity and provide you the options to share certain personal information with us such as your name, email address and sometime profile image. In addition you can authorize WhenAvailable to access your Google contacts and Google calendar events which can enhance your experience on the site.

WhenAvailable’s use and transfer to any other app of information received from Google APIs will adhere to Google , including the Limited Use requirements.

Calendar integration

  • Read calendar: If you authorize WhenAvailable to read the events in your Google Calendar it can make it easier for you to view your availability as you suggest dates for your event on the site.
  • Write calendar: If you authorize WhenAvailable to add and remove events from your calendar it can add the suggested date/time options as "hold" to your calendar so you don’t double book a time slot. You can also remove all the "hold" events that WhenAvailable added from your calendar. WhenAvailable will automatically remove the "hold" events when you pick the final date/time option for your event.

WhenAvailable does not store your Google calendar data or share with a third party.

Contacts integration

If you authorize WhenAvailable to access your Google contacts you can quickly access their email addresses to send invitations or notifications through WhenAvailable. WhenAvailable does not store your contacts other than the contacts in guest groups you specifically opt to store. You can optionally create and store guest groups on WhenAvailable to quickly select the same group of people for planning another event. WhenAvailable stores the contacts you enter for an event for the sole purpose of sending invitations and notifications related to the event.

Payments

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at

We use "Google Pay" and "Apple Pay" to process payments in our Android and iOS apps respectively. You can learn more about Apple Pay privacy policy at and Google Pay privacy policy at

Hosting and Data logs

WhenAvailable is hosted in the Google Cloud Infrastructure.

WhenAvailable logs data for certain requests and transactions for troubleshooting and quality assurance. WhenAvailable also uses Google Analytics, Google Tag Assistant Recordings and Facebook tokens to track website traffic.

When do we collect information?

We collect information from you when you register on our site, respond to a poll, fill out a form or enter information on our site or provide us with feedback on our products or services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To quickly process your transactions.

• To ask for ratings and reviews of services or products

• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

An external PCI compliant payment gateway handles all CC transactions.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies' and similar technologies?

Yes, we use cookies and local storage. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). For example, we partner with third-party analytics providers, like Google, to set cookies when you visit our website. This helps us understand how you are using our services so that we may improve them. On their own, cookies don’t reveal your identity. Therefore, unless you sign in to your WhenAvailable account, we can’t identify you simply from your visit to our website. Local storage is similar to cookies and allows data to be stored locally on your browser or device. This data can include user preferences, application state, and cached information to enhance your experience on our website. See our for more details on how we use cookies and similar technologies.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

We reserve the right to change this Privacy Policy from time to time. When we do, we’ll post any changes on this Privacy Policy page.

You can change your personal information by emailing us or by logging in to your account.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to our service

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@whenavailable.com and we will promptly remove you from all correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

  • WhenAvailable
  • 2010 El Camino Real Suite 1158,
  • Santa Clara, CA 95050
  • United States
  • support@whenavailable.com

This Privacy Policy was last edited on March 13, 2024.