Frequently Asked Questions
For each poll, you can either send an email from WhenAvailable, share a general link to the poll, or both. However, it can be confusing to the recipient, if you use both methods for the same poll, so we advise against it.
When you add guests to the poll they’ll each receive an email with a unique link to the poll. If those same guests also receive the shareable link and attempt to add themselves to the poll using that link the poll won’t allow it. To fix that you can either:
- Ask your guests to search their email (inbox & spam) for an email sent from email@example.com and open the poll from the email instead of from the shareable link.
- Remove the guests you added from your poll so that each guest can add him/herself to the poll. When you have removed the guests from the poll they won’t be able to open the poll from the email anymore.
To avoid confusion though, we advise against using both methods for the same poll.
Yes we do! If you are a nonprofit organization, send us a note to: firstname.lastname@example.org to request a special nonprofit pricing.
Try accessing your poll on a different device. The site is optimized for all screen sizes, so check on your mobile if you are having issues on your laptop or vice versa.
Most commonly this occurs if you are behind a corporate firewall or proxy. Our database needs access to a number of domains under googleapis.com over port 443. Your proxy needs to be configured to whitelist https://*.googleapis.com/